Hogeschool Gent
Geraard de Duivelstraat 5 - 9000 Gent
Tel: 09 243 33 33 - E-mail: info@hogent.be
Website: www.hogent.be
Total quality management23887/5232/2324/1/77
Study guide

Total quality management

23887/5232/2324/1/77
Academic year 2023-24
Is found in:
  • Bachelor of Electromechanics, programme stage 2
This is a single course unit.
Study load: 3 credits
Weight: 3,00
Total study time: 75,00 hours
Special admission is required to enrol in this course unit under
  • credit contract.
  • exam contract (to obtain a credit).
  • exam contract (to obtain a degree).
Co-ordinator: Vermeulen Mathias
Languages: Dutch
Scheduled for: Semester 2

Final objectives

The Bachelor can optimize systems using relevant and executed measurements and results.

Objectives

The objectives of this course are in line with the programme-specific learning outcomes

Contents

Introduction: Definitions of quality, history and Deming PDCA cycle

• Company and Integral Quality Assurance & Overview of Quality Systems (ISO)

• Collection, presentation and assessment of measurement data
   o Calculation% failure and non-conformity based on the standard normal distribution.
   o Confidence intervals and hypothesis testing
       - 95% confidence interval for the mean; hypothesis testing (z, t, F test)
       - Meaning and reporting of statistical significance
   o Variance analysis: ANNOVA
   o Basic principles of correlation and regression analysis
   o Measurement system analysis

• Process control: Statistical Process Control (SPC)
   o Product and process standards
   o Shewhart Control chart individual measurements
   o Process capability analysis: Cp and Cpk

• Quality improvement techniques:
   o Systematic Problem Analysis:
       - Brainstorming
       - Cause and effect analysis / Ishikawa (herringbone) diagram
       - S (ymptoom) O (cause) R (emedy) A (ct) method
   o Problem prioritization: Pareto analysis
   o Problem prevention: F (ailure) M (ode) E (ffect) A (nalysis)
   o Design of Experiments (Trial design)

Organisation of education

Contactonderwijs24,00 hours

Teaching methods

  • Activating lecture

Study guidance

It is possible to make an appointment with the lecturer

Evaluation

Evaluation(s) for first exam chance
MomentForm%Remark
Inside Regular exam scheduleWritten examination100,00
Evaluation(s) for re-sit exam
MomentForm%Remark
Inside Regular exam scheduleWritten examination100,00
This course unit is marked out of 20 (rounded to an integer).
Re-sit exam: is possible.
Possible deadlines for learning account: 15.03.2024 ()