Hogeschool Gent
Geraard de Duivelstraat 5 - 9000 Gent
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Website: www.hogent.be
Professional Communication in Spanish37769/4421/2021/1/91
Study guide

Professional Communication in Spanish

37769/4421/2021/1/91
Academic year 2020-21
Is found in:
  • Bachelor of Office Management, programme stage 1
    Choice option within specialisation:
    • Spanish within Business Translation and Interpreting
This is a single course unit.
Study load: 3 credits
Weight: 3,00
Total study time: 75,00 hours
It is not possible to enrol in this course unit under
  • exam contract (to obtain a credit).
  • exam contract (to obtain a degree).
Special admission is required to enrol in this course unit under credit contract.
Co-ordinator: Bogaert Sabine
Languages: Spanish
Scheduled for: Semester 2

Final objectives

As an ambassador of the company or organization, and a connector in the company or organization, communicate in a service-oriented and creative manner in an intercultural, international and multidisciplinary context in Dutch, French, English and either German or Spanish (to be selected) with internal and external stakeholders with various profiles. (Dutch: CEFR level C2 / English: receptive skills CEFR level C1, productive skills level B2 / French: receptive skills CEFR level C1, productive skills level B2 / German or Spanish: CEFR level B1)

Objectives

Targeted use of the productive and receptive language skills in function of reception and telephoning in a general and professional context in Spanish at CEFR level A2.
Fluent and professional telephoning in Spanish.
Reception of a person in Spanish in a service-oriented manner.
Process and display written and oral information in a business context, paying attention to correct language structures.

Contents

In function of reception and telephoning: skills: reading, listening, speaking, writing, interaction in a business and professional context, paying attention to: grammar, vocabulary, style, spelling, etc.
Simple, common telephone calls, including call forwarding, recording essentials and reporting on them (verbally and in writing)
Reception: filtering, identifying, transferring, giving an appointment, cancelling an appointment, giving a guided tour
Understand and display simple oral and written messages in a business context
Apply language structures correctly

Organisation of education

Contactonderwijs24,00 hours

Teaching methods

  • Learning dialogue
  • Practice session

Evaluation

Evaluation(s) for first exam chance
MomentForm%Remark
Outside exam scheduleSkills test25,00
Inside Regular exam scheduleOral examination25,00
Outside exam scheduleWritten examination25,00Grammatica
Inside Regular exam scheduleWritten examination25,00
Evaluation(s) for re-sit exam
MomentForm%Remark
Inside Regular exam scheduleWritten examination50,00
Inside Regular exam scheduleOral examination50,00
This course unit is marked out of 20 (rounded to an integer).
Re-sit exam: is possible.

Study materials

1. Mandatory books
Mandatory
  • Author: Diaz Gutiérrez e.a.
  • Publisher: Intertaal
  • Edition: tweede druk
  • ISBN-nr: 978-94-603-0944-1
Mandatory
  • Author: Patrón
  • Publisher: Intertaal
  • Edition: tweede druk
  • ISBN-nr: 978-94-603-0945-8
Possible deadlines for learning account: 15.03.2021 ()