Hogeschool Gent
Geraard de Duivelstraat 5 - 9000 Gent
Tel: 09 243 33 33 - E-mail: info@hogent.be
Website: www.hogent.be
Professional Communication in German37768/4421/2021/1/57
Study guide

Professional Communication in German

37768/4421/2021/1/57
Academic year 2020-21
Is found in:
  • Bachelor of Office Management, programme stage 1
    Choice option within specialisation:
    • German within Business Translation and Interpreting
This is a single course unit.
Study load: 3 credits
Weight: 3,00
Total study time: 75,00 hours
It is not possible to enrol in this course unit under
  • exam contract (to obtain a credit).
  • exam contract (to obtain a degree).
Special admission is required to enrol in this course unit under credit contract.
Co-ordinator: Declercq Marjan
Languages: German
Scheduled for: Semester 2

Final objectives

As an ambassador of the company or organization, and a connector in the company or organization, communicate in a service-oriented and creative manner in an intercultural, international and multidisciplinary context in Dutch, French, English and either German or Spanish (to be selected) with internal and external stakeholders with various profiles. (Dutch: CEFR level C2 / English: receptive skills CEFR level C1, productive skills level B2 / French: receptive skills CEFR level C1, productive skills level B2 / German or Spanish: CEFR level B1)

Objectives

Targeted use of the productive and receptive language skills in function of reception and telephoning in a general and professional context in German at CEFR level A2.
Fluent and professional telephoning in German.
Reception of a person in German in a service-oriented manner.
Process and display written and verbal information in a business context, paying attention to correct language structures.

Contents

In function of reception and telephoning: skills: reading, listening, speaking, writing, interaction in a business and professional context, paying attention to: grammar, vocabulary, style, spelling, etc.
Simple, common telephone calls, including call forwarding, recording essentials and reporting on them (verbally and in writing)
Reception: filtering, identifying, transferring, giving an appointment, cancelling an appointment, giving a guided tour
Understand and display simple oral and written messages in a business context
Apply language structures correctly

Organisation of education

Contactonderwijs24,00 hours

Teaching methods

  • Learning dialogue
  • Practice session

Evaluation

Evaluation(s) for first exam chance
MomentForm%Remark
Outside exam scheduleSkills test50,00Schriftelijk en mondeling
Inside Regular exam scheduleOral examination50,00
Evaluation(s) for re-sit exam
MomentForm%Remark
Inside Regular exam scheduleWritten examination30,00
Inside Regular exam scheduleOral examination70,00
This course unit is marked out of 20 (rounded to an integer).
Re-sit exam: is possible.

Study materials

1. Mandatory books
Mandatory
  • Author: Lodder, H.G.
  • Publisher: Bussum: Coutinho
  • Edition: 2012
  • ISBN-nr: 978-90-628-3306-1
Mandatory
  • Author: Tschirner, E.
  • Publisher: Amsterdam/Antwerpen: intertaaL
  • Edition: 2016
  • ISBN-nr: 978-94-603-0016-5
Possible deadlines for learning account: 15.03.2021 ()