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Team Management (English language)34319/4421/2021/1/64
Study guide

Team Management (English language)

34319/4421/2021/1/64
Academic year 2020-21
Is found in:
  • Bachelor of Office Management, programme stage 3
    Specialisation:
    • Business & Languages
This is a single course unit.
Study load: 3 credits
Weight: 3,00
Total study time: 75,00 hours
It is not possible to enrol in this course unit under
  • exam contract (to obtain a credit).
  • exam contract (to obtain a degree).
Special admission is required to enrol in this course unit under credit contract.
Co-ordinator: De Jaegher Ann
Other teaching staff: De Paepe Anneleen
Languages: English
Scheduled for: Semester 1

Final objectives

Manage a team in a participatory and motiving manner

Objectives

Identify and describe the different roles of an executive.

List and describe various leadership styles.

Use self-knowledge tools to optimize the team.

Apply various techniques to develop a professional communication with the employees.

Develop a professional communication with the employees: describe techniques to keep in touch with what is going on on the work floor.

Develop a motivating communication with employees: making employees feel involved and keeping them motivated.

Develop professional communication with employees: dealing with resistance and having difficult conversations.

Managing a team in a professional manner.

Support the team in the division of tasks so that the team achieves its objectives.

Delegate and monitor the results.

Draw up a personal development plan together with the team members.

Describe a few basic principles for guiding employees through changes.

Conduct performance and evaluation interviews.

Describe the principles of the "new way of working".

Contents

Roles of an executive

Leadership styles

Learn to use tools for self-knowledge (learned before) now to optimize the team

How to ensure good communication with employees?
Being able to advise, consult, persuade, stimulate and delegate

How to keep in touch with what's going on in the workplace?
Empathetic listening.

What is motivation?
How to ensure that employees are involved and remain motivated?
Motivators and demotivators
Satisfaction and motivation factors
Motivation techniques: Feedfoward and I-deals

Assertive communication: dealing with resistance, having difficult conversations

Tools for managing and developing a team (how to manage a team and what aspects are involved in a team).
Building blocks of a team: goals, roles, working arrangements and good relationships
Managing a team: obtaining the role of team leader, interest, cooperation and collaboration
How to deal with different personalities within a team?
Preparing conversations to steer the team.

Facilitating and proactive attitude
Team objectives

What is the purpose of delegation?
As an executive, what can you delegate and what can't you delegate? And how to apply it?
Delegating as a "win-win" situation

Personal development plan for team members

How to guide employees through changes?
change management
Dealing with EQ, mental skills, needs patterns and positively influencing behaviour
Techniques and tools to stimulate change and development within a team
General note: only give the basics

Performance and evaluation interviews (giving and receiving feedback)
What is a performance appraisal interview and an evaluation interview?
Advantages and disadvantages of giving feedback
Positive feedback: what does it do to an employee, to the manager?
Negative feedback: what does it do to an employee, to the manager?
being able to deal with criticism
Request input on the functioning of a team member from other persons within the organisation with which the team member works.
Transmit input on the functioning of a non-team member to the superior of the colleague concerned

What's the "new work"?
work/life combination
Controlling employees from trust instead of control
self-management and independence
Homework
flexible hours

Organisation of education

Contactonderwijs24,00 hours

Teaching methods

  • Learning dialogue
  • Practice session

Evaluation

Evaluation(s) for first exam chance
MomentForm%Remark
Outside exam scheduleSkills test30,00
Inside Regular exam scheduleWritten examination50,00
Inside Regular exam scheduleOral examination20,00
Evaluation(s) for re-sit exam
MomentForm%Remark
Inside Regular exam scheduleSkills test30,00
Inside Regular exam scheduleWritten examination50,00
Inside Regular exam scheduleOral examination20,00
This course unit is marked out of 20 (rounded to an integer).
Re-sit exam: is possible.

Study materials

1. Mandatory books
Mandatory
  • Author: Pearson
  • Edition: meest recent
  • ISBN-nr: 978-12-920-2069-3
Possible deadlines for learning account: 01.12.2020 ()