Sales negotiations: welcoming a customer in a professional manner (1st phase in the sales conversation).

Sales negotiations: find out the customer's buying motives by asking the right questions.

Sales negotiations: convince in a sales conversation by substantiating with appropriate arguments.

Sales negotiations: refuting the customer's objections in an appropriate way.

Sales negotiations: successfully conclude a sales conversation.

Sales negotiations: provide service to internal and external customers in a professional manner.

Sales negotiations: build and maintain the relationship with the customer in an appropriate manner.

Retrieval phase of a sales call

Needs phase of a sales call

Argumentation and demonstration phase of a sales call + customer typology

Dealing with objections within a sales pitch

Closing phase of a sales call, updating the customer database and administrative processing of sales

Aftercare