Hogeschool Gent
Geraard de Duivelstraat 5 - 9000 Gent
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Website: www.hogent.be
Professional Communication in Spanish II34256/4421/2021/1/56
Study guide

Professional Communication in Spanish II

Academic year 2020-21
Is found in:
  • Bachelor of Office Management, programme stage 2
    Choice option within specialisation:
    • Spanish within Business Translation and Interpreting
This is a single course unit.
Study load: 3 credits
Weight: 3,00
Total study time: 75,00 hours
It is not possible to enrol in this course unit under
  • exam contract (to obtain a credit).
  • exam contract (to obtain a degree).
Special admission is required to enrol in this course unit under credit contract.
Co-ordinator: Malengreaux Michel
Languages: Spanish
Scheduled for: Semester 1

Final objectives

As an ambassador of the company or organization, and a connector in the company or organization, communicate in a service-oriented and creative manner in an intercultural, international and multidisciplinary context in Dutch, French, English and either German or Spanish (to be selected) with internal and external stakeholders with various profiles. (Dutch: CEFR level C2 / English: receptive skills CEFR level C1, productive skills level B2 / French: receptive skills CEFR level C1, productive skills level B2 / German or Spanish: CEFR level B1)


  • Choice of language: German or Spanish
    The productive and receptive deployment of language skills in function of reception and making telephone calls in a general and professional context in Spanish at CEFR level A2.
  • Making fluent and professional telephone calls in Spanish.
  • Accomodating a person in Spanish in a service-minded way.
  • Processing and displaying written and oral information in a professional context, with attention to correct language structures. 


  • In function of reception and telephoning:
    skills: reading, listening, speaking, writing, interaction in a corporate context and professional context
    with attention to: grammar, vocabulary, style and spelling
    Grammática: tiempos del pasado (simple/compuesto/imperfecto/pluscuamperfecto)
    Concordancia de los tiempos con indicativo.
    Subjuntivo: formación del Subj. Presente (repaso) uso en las subordinadas + subj. Pasado
    Subjuntivo imperfecto formación y uso subjuntivo pluscuamperfecto
    Concordancia de los tiempos con subjuntivo
    El pasado y otras formas para expresarlo
    La frase condicional en Si
    Traducir “to be”
    Algunas formas de perífrasis verbal
  • Simple, common telephone conversations, including transfer calls, minuting the essence and reporting about it (oral and written)
  • Reception: filtering, identifying, transfering, making appointments, cancelling appointments, giving tours
  • Understanding and displaying simple oral and written messages in a business-like setting
    Correctly applying language structures

Organisation of education

Contactonderwijs24,00 hours

Teaching methods

  • Learning dialogue
  • Practice session
    Additional information: in language lab


Evaluation(s) for first exam chance
Inside Regular exam scheduleWritten examination25,00
Inside Regular exam scheduleOral examination20,00
Outside exam scheduleSkills test25,00written
Outside exam scheduleSkills test20,00oral
Outside exam scheduleObservation of performance of the student10,00
Evaluation(s) for re-sit exam
Inside Regular exam scheduleWritten examination50,00
Outside exam scheduleOral examination50,00
This course unit is marked out of 20 (rounded to an integer).
Re-sit exam: is possible.
Possible deadlines for learning account: 01.12.2020 ()