Academic year
2020-21
Is found in:
- Bachelor of Office Management, programme stage 2
Choice option within specialisation:
- Spanish within Business Translation and Interpreting
This is a single course unit.
Study load:
3 credits
Weight:
3,00
Total study time: 75,00 hours
It is not possible to enrol in this course unit under
- exam contract (to obtain a credit).
- exam contract (to obtain a degree).
Special admission is required to enrol in this course unit under credit contract.
Co-ordinator: Malengreaux Michel
Languages: Spanish
Scheduled for: Semester 1
Final objectives
| As an ambassador of the company or organization, and a connector in the company or organization, communicate in a service-oriented and creative manner in an intercultural, international and multidisciplinary context in Dutch, French, English and either German or Spanish (to be selected) with internal and external stakeholders with various profiles. (Dutch: CEFR level C2 / English: receptive skills CEFR level C1, productive skills level B2 / French: receptive skills CEFR level C1, productive skills level B2 / German or Spanish: CEFR level B1) |
Objectives
- Choice of language: German or Spanish
The productive and receptive deployment of language skills in function of reception and making telephone calls in a general and professional context in Spanish at CEFR level A2.
- Making fluent and professional telephone calls in Spanish.
- Accomodating a person in Spanish in a service-minded way.
- Processing and displaying written and oral information in a professional context, with attention to correct language structures.
Contents
- In function of reception and telephoning:
skills: reading, listening, speaking, writing, interaction in a corporate context and professional context
with attention to: grammar, vocabulary, style and spelling
Grammática: tiempos del pasado (simple/compuesto/imperfecto/pluscuamperfecto)
Concordancia de los tiempos con indicativo.
Subjuntivo: formación del Subj. Presente (repaso) uso en las subordinadas + subj. Pasado
Subjuntivo imperfecto formación y uso subjuntivo pluscuamperfecto
Concordancia de los tiempos con subjuntivo
El pasado y otras formas para expresarlo
La frase condicional en Si
Traducir “to be”
Algunas formas de perífrasis verbal
- Simple, common telephone conversations, including transfer calls, minuting the essence and reporting about it (oral and written)
- Reception: filtering, identifying, transfering, making appointments, cancelling appointments, giving tours
- Understanding and displaying simple oral and written messages in a business-like setting
Correctly applying language structures
Organisation of education
Contactonderwijs24,00 hoursEvaluation
Evaluation(s) for first exam chance
| Moment | Form | % | Remark |
| Inside Regular exam schedule | Oral examination | 20,00 | |
| Inside Regular exam schedule | Written examination | 25,00 | |
| Outside exam schedule | Observation of performance of the student | 10,00 | |
| Outside exam schedule | Skills test | 25,00 | written |
| Outside exam schedule | Skills test | 20,00 | oral |
Evaluation(s) for re-sit exam
| Moment | Form | % | Remark |
| Inside Regular exam schedule | Written examination | 50,00 | |
| Outside exam schedule | Oral examination | 50,00 | |
This course unit is marked out of 20 (rounded to an integer).
Re-sit exam: is possible.
Possible deadlines for learning account: 01.12.2020 ()