Academic year
2018-19
Is found in:
- International Curriculum, programme stage 1
This is a single course unit.
Study load:
4 credits
Weight:
4,00
Total study time: 150,00 hours
Possible deadlines for learning account: 15.03.2019 ()
Organisation of education
This course unit is marked out of 20 (rounded to an integer).
Re-sit exam: is possible.
It is not possible to enrol in this course unit under
- exam contract (to obtain a credit).
- exam contract (to obtain a degree).
Special admission is required to enrol in this course unit under credit contract.
Co-ordinator: Baekelandt Geert
Language course: Yes, multiple languages
Languages: Dutch, English, French, Multilingual
Scheduled for: Semester 2
Objectives
- Use the productive and receptive language skills purposefully in the context of a care organisation in Dutch at the CEFR C1 level in the communication with external stakeholders.
- Use the productive and receptive language skills purposefully in the context of a care organisation in French at the CEFR B1 level in the communication with external stakeholders.
- Use the productive and receptive language skills purposefully in the context of a care organisation in English at the CEFR B1 level in the communication with external stakeholders.
- Telephone fluently, convincingly and professionally in Dutch.
- Telephone fluently, convincingly and professionally in French.
- Telephone fluently, convincingly and professionally in English.
- As an ambassador of the care organisation, communicate in Dutch with the external stakeholders in health care.
- As an ambassador of the care organisation, communicate in French with the external stakeholders in health care.
- As an ambassador of the care organisation, communicate in English with the external stakeholders in health care.
- Identify the internal organisational structure and the responsibilities of services and people.
- Apply language structures correctly in Dutch, with extra attention for correct pronunciation and intonation.
- Apply language structures correctly in French, with extra attention for correct pronunciation and intonation.
- Apply language structures correctly in English, with extra attention for correct pronunciation and intonation.
Contents
- In function of using medical terminology, telephoning, communicating in a health organisation en communicating with other stakeholders (laboratories, national health services, farmacies, insurances, rehabilitation centres...) with knowledge of the care organisation, the function and service with knowledge of the own role within the organisation
- Language skills: reading, listening, speaking, writing, interaction in a context of care and a professional context
- With attention for: grammar, vocabulary, style, spelling
- In function of telephoning, communication within the health organisation en communication with external stakeholders with knowledge of the care organisation, the function and service and with knowledge of the own role within the organisation
- Language skills: reading, listening, speaking, writing, interaction in a context of care and a professional context
- In function of telephoning, communication within the health organisation en communication with external stakeholders with knowledge of the care organisation, the function and service and with knowledge of the own role within the organisation
- Language skills: reading, listening, speaking, writing, interaction in a context of care and a professional context
- Telephoning, including putting through (knowledge of the care organisation, functions, services)
- Draw up telephone notes, follow up telephone conversation (f.e. via email)
- Telephoning, including putting through (knowledge of the care organisation, functions, services)
- Draw up telephone notes, follow up telephone conversation (f.e. via email)
- Grammar: numéraux, dates, prix, horaires, la négation, l'expression du temps,
- Vocabulary: expressions utiles au téléphone pour se présenter, passer qn, indiquer l'indisponibilité, passer message, faire patienter, prendre congé, répondeur automatique
- Telephoning, including putting through (knowledge of the care organisation, functions, services)
- Draw up telephone notes, follow up telephone conversation (f.e. via email)
- External stakeholders in health care: communication with social secretaries, national health services, insurance companies, the Belgian institute for health and invalidity insurance (RIZIV), rehabilitation centres, laboratories, farmacies, medical representatives...
- External stakeholders in health care: communication with social secretaries, national health services, insurance companies, the Belgian institute for health and invalidity insurance (RIZIV), rehabilitation centres, laboratories, farmacies, medical representatives...
- Vocabulary: contexte de labos, mutuelles, pharmacies, assurances, centre de révalidation, secrétariat social, INAMI, représentation médicale
- External stakeholders in health care: communication with social secretaries, national health services, insurance companies, the Belgian institute for health and invalidity insurance (RIZIV), rehabilitation centres, laboratories, farmacies, medical representatives...
- Organisational structure, own role within the organisation
- Knowledge/insight is seen in the course Strategic Management. Students have to apply the correct terminology in their communication in three languages.
- Pronunciation and intonation
- Pronunciation and intonation
- Apply vocabulary and grammar correctly in context of reception and telephoning
- L'alphabet phonétique
- Pronunciation and intonation
- Apply vocabulary and grammar correctly in context of reception and telephoning
Order of enrolment
There are no prerequisites for this course.
Final objectives
As an ambassador of the health care organization, and a connector in the health care organization, communicate in a service-oriented and medically correct manner in an intercultural, international and multidisciplinary context in Dutch, French and English with internal and external stakeholders with various profiles. (Dutch: CEFR level C2 / English: receptive skills CEFR level C1, productive skills level B2 / French: receptive skills CEFR level C1, productive skills level B2) |
Efficiently and effectively plan and organize with respect for the values and standards of the health care organization, professional ethics within the health care sector and the social standards |
Evaluation
Evaluation(s) for first exam chance
Moment | Form | % | Remark |
Non-periodic | Observation of performance of the student | 25,00 | |
Non-periodic | Other | 25,00 | Assessment Days: integration of oral and written |
Periodic | Integrated assessment | 50,00 | Written and oral |
Evaluation(s) for re-sit exam
Moment | Form | % | Remark |
Periodic | Integrated assessment | 100,00 | Written and oral |