Academic year
2018-19
Is found in:
- International Curriculum, programme stage 1
This is a single course unit.
Study load:
4 credits
Weight:
4,00
Total study time: 150,00 hours
Possible deadlines for learning account: 15.03.2019 ()
Organisation of education
This course unit is marked out of 20 (rounded to an integer).
Re-sit exam: is possible.
It is not possible to enrol in this course unit under
- exam contract (to obtain a credit).
- exam contract (to obtain a degree).
Special admission is required to enrol in this course unit under credit contract.
Co-ordinator: De Donder Nadine
Other teaching staff: Ergünes Burcu
Language course: Yes, multiple languages
Languages: Dutch, English, French
Scheduled for: Semester 2
Objectives
- Use the productive and receptive language skills purposefully in a specific business context in Dutch at the CEFR C1 level.
- Use the productive and receptive language skills purposefully in a specific business context in French at the CEFR B1 level.
- Use the productive and receptive language skills purposefully in a specific business context in English at the CEFR B1 level.
- Welcome someone in a service-oriented way in Dutch.
- Welcome someone in a service-oriented way in French.
- Welcome someone in a service-oriented way in English.
- Telephone fluently, convincingly and professionally in Dutch.
- Telephone fluently, convincingly and professionally in French.
- Telephone fluently, convincingly and professionally in English.
- Identify the internal organisational structure and the responsibilities of services and people.
- Apply language structures correctly in Dutch with attention for a correct pronunciation and intonation.
- Apply language structures correctly in French with attention for a correct pronunciation and intonation.
- Apply language structures correctly in English with attention for a correct pronunciation and intonation.
Contents
- In function of reception, telephoning, business communication: language skills (reading, listening, speaking, writing, interaction in a business and professional context), with attention for grammar, vocabulary, style, spelling.
- In function of reception, telephoning, business communication: language skills (reading, listening, speaking, writing, interaction in a business and professional context), with attention for grammar, vocabulary, style, spelling
- Grammaire: numéraux, dates, prix, horaires, l'expression du temps, de la durée,fréquence, indiquer l'origine d'une action; la négation, situer un lieu, prépositions de lieu, l'interrogation directe, donner des instructions + pronoms compléments
- In function of reception, telephoning, business communication: language skills (reading, listening, speaking, writing, interaction in a business and professional context), with attention for grammar, vocabulary, style, spelling.
- Reception: filter, identify, put through, send away diplomatically, orient, give an appointment, cancel an appointment, guide, safety principles.
- Reception: filter, identify, put through, send away diplomatically, orient, give an appointment, cancel an appointment, guide, safety principles.
- Reception: filter, identify, put through, send away diplomatically, orient, give an appointment, cancel an appointment, guide, safety principles.
- Telephoning, including putting someone through (knowledge of company, functions, services)
- Make telephone notes, take care of follow-up of phone call (for example via email)
- Telephoning, including putting someone through (knowledge of company, functions, services)
- Make telephone notes, take care of follow-up of phone call (for example via email)
- Expressions utiles au téléphone pour se présenter, passer qn, indiquer l'indisponibilité, transmettre des messages, faire patienter, prendre congé, messages répondeur automatique
- Telephoning, including putting someone through (knowledge of company, functions, services)
- Make telephone notes, take care of follow-up of phone call (for example via email)
- Grammar of spoken English (oa. Question tags, short responses, echo questions, emphatic forms in speech...), conditionals
- Organisational structures, own role within the organisation
- Knowledge/insight is taught via Strategic Management
- Students have to apply the correct terminology in their communication in the three languages.
- Pronunciation and intonation
- Pronunciation and intonation
- Apply vocabulary and grammar correctly in the context of reception and telephoning
- Alphabet phonétique
- Pronunciation and intonation
- Apply vocabulary and grammar correctly in the context of reception and telephoning
Order of enrolment
There are no prerequisites for this course.
Final objectives
As an ambassador of the company or organization, and a connector in the company or organization, communicate in a service-oriented and professional manner in an intercultural, international and multidisciplinary context in Dutch, French and English with internal and external stakeholders with various profiles. (Dutch: CEFR level C2 / English: receptive skills CEFR level C1, productive skills level B2 / French: receptive skills CEFR level C1, productive skills level B2) |
Efficiently and effectively plan and organize with respect for the values and standards of the company or organization, professional ethics and social standards |
Evaluation
Evaluation(s) for first exam chance
Moment | Form | % | Remark |
Non-periodic | Integrated assessment | 25,00 | Assessment days: integration written and oral |
Non-periodic | Observation of performance of the student | 25,00 | |
Periodic | Integrated assessment | 50,00 | Written and oral |
Evaluation(s) for re-sit exam
Moment | Form | % | Remark |
Periodic | Integrated assessment | 100,00 | Written and oral |